Privacy Policy
Last updated: April 2025
LoveLoom ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform at www.loveloom.online.
1. Information We Collect
We collect information you provide directly, including:
- Personal details: name, age, gender, religion, caste, mother tongue, and location
- Contact information: email address and phone number
- Profile information: education, profession, family background, horoscope details, and photographs
- Payment information: processed securely through third-party payment gateways
- Usage data: how you interact with our platform
2. How We Use Your Information
- To create and manage your matrimony profile
- To provide and improve our matchmaking services
- To communicate with you about your account, matches, and platform updates
- To process payments and manage subscriptions
- To ensure platform safety and prevent fraud
- To comply with legal obligations under Indian law
3. Information Sharing
We do not sell your personal data. We may share your information with:
- Other registered members — only information you choose to make visible on your profile
- Service providers who assist in platform operations (payment processors, cloud services)
- Law enforcement when required by Indian law or court orders
4. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no transmission over the internet is 100% secure.
5. Your Rights
You have the right to access, correct, or delete your personal data. You may also request data portability or restrict processing. Contact us at support@loveloom.online to exercise these rights.
6. Cookies
We use cookies to enhance your experience. See our Cookies Policy for details.
7. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or platform notifications.
8. Contact
For privacy concerns, email us at: support@loveloom.online