LoveLoom

Refund Policy

Last updated: April 2025

General Refund Policy

No refunds are issued after payment is made for any subscription plan. By completing a purchase, you acknowledge and agree to this no-refund policy.

Refund Eligibility Summary

Not Eligible for Refund

Cancellation after payment, change of mind, unused days remaining in a plan, dissatisfaction with matches, or technical issues that were resolved.

Exception: Duplicate Payment

If you are charged twice for the same plan due to a technical error (duplicate payment), the excess amount will be refunded in full after verification. Refunds are processed within 7–10 business days to the original payment method.

Cancellation Policy

You may cancel your subscription at any time.

Upon cancellation:

  • Your plan remains active and fully functional until the end of the current billing cycle.
  • You will not be charged for the next billing cycle.
  • No partial or pro-rated refund will be issued for the unused portion of the current cycle.
  • Your profile data will be retained for 30 days after plan expiry before being downgraded to Free tier.

How to Request a Duplicate Payment Refund

  1. Email us at support@loveloom.online with the subject line: "Duplicate Payment Refund Request"
  2. Include your registered email address, the date(s) of payment, and transaction IDs from both charges
  3. Our team will verify the duplicate charge within 3 business days
  4. If confirmed, the refund will be processed within 7–10 business days

Plan Upgrades & Downgrades

When you upgrade, the new plan activates immediately and you are charged the difference on a pro-rated basis. When you downgrade, the lower plan activates at the start of the next billing cycle. No refunds are issued for downgrades within an active cycle.

Contact for Billing Issues

For any billing-related queries, contact us at: support@loveloom.online

Please allow 1–2 business days for our billing team to respond.